Privacy Policy

Overview

Medicaid Medical Services (from here on referred to as ‘we’, ‘our’, ‘us’) is committed to protecting the privacy of every one of our customers (from here on referred to as “you”) and their personally identifiable information which we may collect through your use of our websites and mobile applications ("the Websites/App") and other data collection processes (such as external credit agencies) and/or which you may choose to share with us in our stores or via telephone, email, online, or in store including via social media, competitions, vouchers, giveaways, surveys, campaigns or otherwise (“the Other Channels”). Such personal information will be collected and/or used in accordance with the terms and conditions of this Privacy Policy, which is part of and incorporated into the Terms of Use of the Website/App.

Your express consent to collection and use of personal information by choosing to access our Websites/App and/or communicating with us through the other channels, you are indicating your express consent and agreement to the collection, transfer, processing, use and storage in accordance with this privacy policy of any personal information which may be obtained from you as a result.

We are always here to answer your questions about the privacy of the personal information you register with us and we obtain by Other Channels and how we use and share it. Just call our Customer Service if you have any questions or concerns that haven’t been answered by this document or if you do not agree to any of the terms and conditions set forth in the Privacy Policy.

By accessing or using the Websites/App and/or communicating with us through the Other Channels, you grant to us (and our affiliates) a non-exclusive, worldwide, royalty-free, perpetual license to use your personal information for the purposes set forth herein.

What information do we collect?

We collect a combination of personal and statistical information about everyone who uses our site - whether or not you are a registered user. We store all personal information provided to us by non-registered users and use it in the same way we use the information provided to us by registered users.

Much of the data or information we process is provided by you yourself when you use our services or contact us, for example when you register and provide your name or email address or address. We do, however, also receive technical device and access data which is automatically collected when you interact with our services. This may, for example, be information on which device you are using. We collect further data using our own data analyses (e.g. within the framework of market research studies and customer evaluations). We may also receive data on you from third parties, for example for credit rating agencies and payment service providers.

When we talk about “your data” or “personal information”, we are referring to personal data or information that allows us to identify you straight away or by combining it with other information. Examples: Your name, your telephone number, your customer number, order numbers or your email address and also your medical practicing license (for B2B consumers only). All information which cannot be used to identify you (even by combining it with other data) is classified as non-personal data or information. Non-personal data or information is also referred to as anonymous data or information. If we combine your personal data/information with anonymous data/information, all the data/information in this record counts as personal data or personal information. If we delete the personal data/information from a piece of information or a record on your person, the remaining data/information in this record no longer counts as personal data or personal information. This procedure is referred to as anonymization.

Personal Information We Require

All our registered users are asked to provide us with the following personal details:

Full Name Email address and a password you choose yourself when registering for an account Contact Number Billing Address Shipping Address(es)

We may also collect demographic, transactional and profile data such as your: gender, age interests and place of residence; shopping preferences (e.g. in relation to brands, product types or styles); details on purchased items (e.g.name, size, color, price etc.); payment and delivery and payment status (e.g. “completed” or “dispatched”).

Depending on how you contact us (e.g. by phone, email or through our social media profiles), we may also collect and receive statistical information and other personal information that may include where a user is on the Internet (e.g. the URL that you last came from, the computer’s IP address and the domain types like .com and .kw that you used), browser type, which language content is being viewed in, the country and telephone area code where the computer is located, the pages of our website that you viewed during the visit, the advertisements that you clicked on and any search terms that you entered on our website and other data from the social network operator that allows you to be identified and may also include further information on your person and your interests such as public profile data and photos. We may collect this information even if you are not a registered Medicaid Medical Services user.

We may also collect messages and communications relating to the Websites, products, purchase (e.g. if you communicate with us or other users regarding products (e.g. product evaluations) and other topics by phone, post, social media, contact forms or any other medium, we collect the content of your messages, complaints and messages.

How is my personal information stored?

We store all personal information on a secure server and we seek to use procedures designed to protect personal information from accidental or unauthorized access, destruction, use, modification or disclosure. We will seek to ensure that your personal information is kept confidential and secure in accordance with this Privacy Policy, and that the appropriate technical and organizational measures to prevent unlawful or accidental destruction, accidental loss, unauthorized disclosure or access or other unlawful forms of processing are implemented.

We also comply with the Payment Card Industry Data Security Standards, which means we regularly assess the vulnerability of all our IP addresses to external interference and we use Secure Socket Layers (SSLs), which encrypt data when you log in or make a payment.

Although we will strive to take commercially reasonable security precautions regarding all personal information, visitors or users to the Websites/App acknowledge and agree that we do not control the transfer of information or data via the Websites/App or over any other electronic facilities or media.

Who is my personal information shared with?

Please note that any debit card details collected from you will not be stored, sold, leased, rented or shared to any third parties. This information is not even available to our staff, even if we wanted access to it.

In addition, your credit card transaction is managed by trusted, certified and legally authorized partners that ensure your credit card information is always secure during every transaction. We only forward information to our payment service providers which is necessary for processing payment.

We will not sell your personal information to third parties. We may, however, share selected personal information with the following third parties: our affiliated companies; companies such as payment service providers, warehousing service providers and delivery companies for the purposes of processing your payment and managing your order, including delivery and returns; purchasers and their advisors following a sale of all or part of our business, so that they can continue to provide services to you; third party databases to which Medicaid Medical Services or an affiliated company subscribes; government bodies or other authorities if necessary to comply with regulations or law or to assist with law enforcement, or to protect our property and other rights; agencies who help us collate statistics about site traffic, sales, demographics and other commercial information to enable us to tailor the services we provide to you and other customers; credit agencies to assess your creditworthiness.

All of the third parties that work together in processing your order has stringent confidentiality and security measures and are committed to preventing the misuse of your personal information.

We may share non-personally identifiable information, such as your URL or IP address with third party advertisers or third party advertising companies. This information CANNOT be traced to your personal details. In the event that outstanding invoices are not settled despite repeated reminders, we may transfer the data required to commission a collection service provider to a collection service provider for the purpose of collecting the debt.

What is my personal information used for?

We process your data in accordance with all applicable data protection laws. We therefore generally only process your data for the purposes explained to you in this Privacy Notice or shared when we collect the data and process it on the basis of the balancing of our interests to protect our legitimate competitive and economic interests or those of third parties (such as advertising partners) and your privacy interests.

Primarily, we collect this information so we can personalize your shopping experience and make sure you can easily find what you really want and need. We also use it to process your orders efficiently and accurately (i.e. we might have to call you to confirm an address), for statistical and survey purposes, to make sure you’re included when we consider making website changes and/or adding new product lines and ensure the web content advertisements appearing on your screen are specially tailored to your needs. We will only contact you by email about special offers and deals with your prior consent.

We may also process your information for the purposes of our administrative and logistical processes, to fulfil our contractual obligations, market research and development, fraud prevention, credit checks.

How long is my personal information stored?

We will retain your personal information for as long as it is legally required, and to support the business purposes for which it was obtained. We will then dispose of it promptly and securely.

What data protection rights do I have?

You have the following rights which you may exercise in relation to the personal information we process about you: to access a copy of your personal information; to require us to correct inaccurate or delete personal information; to restrict our use of your personal information; to object to our use of your personal information or particular processing measures; to withdraw consent; to lodge a complaint with a supervisory authority.

Where you wish to exercise any of these rights, you must first verify your identity to our satisfaction.

Cookies

As part of our normal data collection process on the Websites, the Websites may deposit "cookies" in your device in order to identify you and/or as a means of tracking the validity of sessions as well as enhancing your browsing experience. Cookies are small pieces of data that a website automatically sends to your computer, tablet or mobile phone while you are viewing the Website.

Third parties are not able to identify customers using cookies. We also reserve the right to use an outside advertising company to display ads on our Websites. These ads may also contain cookies. While we may use cookies in other parts of our Websites, cookies received with banner ads or from other third-party sources may be collected by any such third-party companies, and we do not have direct access to or control over such processes. No cookies used by us are stored permanently on your device. All cookies are automatically removed from your device either when you close your browser or your session times out. By using our Websites, you agree to the placing of cookies on your device. However, if you do not want to receive a cookie from our Websites, you may set your browser to refuse cookies or to notify you when you receive a cookie (to find out how to do this, please consult your browser’s help section). If cookies aren’t enabled on your device, it may limit your enjoyment of the Websites.

If you're not sure of the type and version of web browser you use to access the Internet:

For PCs: click on 'Help' at the top of your browser window and select the 'About' option

For Macs: with the browser window open, click on the Apple menu and select the 'About' option

Changes to Privacy Policy

Since we are constantly making changes and upgrades to our systems and services in order to better serve you, we anticipate updating this Privacy Policy from time to time. Therefore, we reserve the right to revise or alter the content of this Privacy Policy in any manner and at any time, without notice. Your subsequent and/or continued use of the Websites/App and the Other Channels following a posting of changes to the Privacy Policy will constitute your acceptance of such changes.

Third Party Websites

You may be able to access certain third-party websites through links on our Websites/App. We are not, however, responsible for any other websites, their respective privacy policies or other content nor how they treat information about their visitors or users. We strongly advise you to check their privacy policies to find out how they are treating your personal information.

No Warranty

You understand that Medicaid Medical Services does not provide any warranty, guarantee or representation of any kind concerning our ability to control, collect, correct, access, process, use, store, protect or transfer any personal information or concerning the existence or effectiveness of any security measures undertaken by us. You agree that Medicaid Medical Services will not be liable for any claims, losses, or damages of any kind whatsoever which may result from the access, disclosure, use or modification by any party not authorised or authorised by us, or the introduction of viruses, worms, or other harmful elements into the system and their possible effects on your personal information.

Limitation of Liability

In no event will Medicaid Medical Services, its affiliates, and their respective employees, officers, directors or insurers be liable to you or to any other person for any costs, damages (including any special, incidental, exemplary, indirect or consequential damages), or liability of any nature, arising or resulting from the collection, use, transfer, processing or storage of personal information obtained by us and resulting from your access to and use of the websites/app or collected via the other channels.

Governing Law; Jurisdiction

This Privacy Policy will be governed by the laws of the relevant country in which your personal information is first registered with Medicaid Medical Services (“the Applicable Territory”). For the avoidance of doubt, the relevant Applicable Territory may only include Dubai, United Arab Emirates and those other countries in which we operate the websites/app. The exclusive jurisdiction for any claim, action or dispute under this Privacy Policy will be in the appropriate courts of the Applicable Territory.